JCPENNEY.COM

User Experience Strategy

This project was a partnership between MONKEYmedia and marchFIRST. Our job was to suggest improvements in the information architecture of the site to help customers find the right product. Our strategy included creating unified landing/results pages with consistent display and interaction methodologies. We aimed to give the customer better control of their product display through simplified sorting and filtering rules. We also suggested adding dynamic handles into the product inventory to allow for customer created "virtual departments" that reflect each customer's unique point of view. In order to increase sales channels, we came up with interactive gift and occasion wizards which would foster a more emotionally engaged shopping experience. Our designs were meant to invite the customer to feel more comfortable by revealing product co-location and complimentary items based on buying trends.